July 29, 2006
99 Mangrove Road
Boca Raton, FL 33432
Dear Mr. Trettain:
In response to your letter, our Service Department has investigated your claim regarding the problem you encountered with your new Tandem Personal Watercraft Vehicle.
Our company guarantees that any Tandem Watercraft will continue to operate at peak performance levels under normal operating conditions. However, our Customer Service Department determined that the malfunction occurring in your Watercraft is caused by water being present in the fuel line. Our warranty covers only defects in craftsmanship or material; therefore, we cannot grant your request to repair the watercraft vehicle free of charge.
To remedy this problem we would advise you to have your fuel line flushed out and our Service Department would be pleased to perform this service at the nominal cost of $30 USD. For future reference be aware that precautions can be taken, such as avoiding poor quality gasoline, so that this problem does not arise again.
I have enclosed an authorization card that you may sign and return should you choose to have us perform this service.
Customer Service Manager
1234 West Dolphin Drive
Pompano Beach, FL 33060